Support Policy

At Pustak Mania, we are committed to providing exceptional customer support to ensure your satisfaction with our products and services. Please review our support policy outlined below for information on how we can assist you.

1. Customer Support Channels:

• Email: For general inquiries, assistance, or issue resolution, you can reach our customer support team at Info@pustakmania.in.
• Phone: If you prefer to speak with a representative, you can contact us at 9599274370 during our business hours.

2. Business Hours:

• Our customer support team is available to assist you during our regular business hours, which are 10.00 a.m to 7.00 p.m.
• Responses to emails or voicemails received outside of business hours will be addressed promptly on the next business day.

3. Response Time:

• We strive to respond to all customer inquiries within 4 business hours. However, during peak periods, response times may vary. Your patience is appreciated.

4. Information Required for Support:

• When contacting us for support, please provide relevant details such as your order number, the product in question, and a detailed description of the issue. This information will help us expedite the resolution process.

5. Order Issues:

• If you encounter any problems with your order, such as missing items, damaged products, or errors, please contact our support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

6. Technical Support:

• For technical issues related to our website or products, please contact our technical support team at Info@pustakmania.in. Provide as much detail as possible about the problem, and our team will assist you in finding a resolution.

7. Returns and Refunds:

• Refer to our "Return Policy" for information on returning items and initiating refunds. If you have further questions or need assistance with a return, contact our support team for guidance.

8. Feedback:

• We value your feedback. If you have suggestions, comments, or compliments, please share them with us at Pustak Mania product's page. Your input helps us enhance our services.

9. Escalation Process:

• If you are dissatisfied with the resolution provided by our standard support channels, you may escalate the matter to escalations@pustakmania.in. We will conduct a thorough review and strive to address your concerns promptly.

10. Changes to this Policy:

• Pustak Mania reserves the right to modify this support policy at any time. Changes will be communicated through our website or direct notifications to customers.

Thank you for choosing Pustak Mania. We are dedicated to serving you and making your experience with us a positive one. If you have any questions or require assistance, please do not hesitate to contact our support team.